General Term and policy

The use of this site is governed by the policies, terms and conditions set forth below.
Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by GatecomUSA.com. GatecomUSA.com reserves the right to make changes to this site and these terms and conditions at any time. Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Sales Tax

GatecomUSA.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York. Each customer shall be solely responsible for all sales or other taxes on orders shipped to any other state.

Payment Methods

We accept all major credit cards including Visa, MasterCard, American Express and Discover that are issued in the United States. For credit verification purposes, credit cards issued outside of the United States will not be accepted. There is no surcharge for using your credit card to make purchases with GatecomUSA.com. Please be sure to provide the correct and exact billing address and telephone number. If you wish to have your order shipped to a different address, please notify your credit card company of the alternate shipping address so that we may verify its validity. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier's Checks, Company Checks and Personal Checks
GatecomUSA.com accepts money orders, cashier's checks, personal checks and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to ten (10) banking days after receipt for clearance of funds before the order is processed. GatecomUSA.com cannot guarantee the availability of a product by the time funds clear. We will charge a $30.00 fee on all returned checks. Please phone in your order if you wish to pay using one of these methods.

Wire Transfers
GatecomUSA.com does accept wire transfers. Please contact Service@gatecomusa.com or call (718) 888.2000 to obtain the necessary wire transfer information. Your order will ship within 48 hours upon receipt of the wire transfer. To cover bank charges, there is a $15 fee for wire transfer payments

Order Acceptance

The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. GatecomUSA.com reserves the right at any time after receipt of your order to accept or decline your order. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.

Order Cancellation

If you must cancel an order for any reason, please contact our Customer service center at 718.888.2000 or email us with your name, order number, item part number and description at service@gatecomusa.com. A GatecomUSA.com Customer Service Specialist will determine whether the order has already shipped. If your order has not been shipped, we can usually process the cancellation. If the cancellation is confirmed, GatecomUSA.com will send you a confirmation email. This confirmation email is your proof of cancellation and will be necessary, in case of any questions, to waive shipping/handling and/or restocking fees.

If you receive the order, then you may refuse delivery to avoid the cost of return shipping. Again, unless you have a confirmation email stating the order cancellation prior to shipment, there will be a $25 or 15% restock fee (whichever is greater) for all refused shipments. If you do not refuse delivery, you must obtain an RMA number to return your item(s). You will be liable for the return shipping fees. The package must be unopened in new "as shipped" condition to be eligible for a credit.